Why Your Money Will be Safe
When you book with Tengo Sports Travel, you’re not just purchasing tickets or hotels — you’re investing in an unforgettable sporting experience. And when it comes to spending your hard-earned money, we know trust is everything.
That’s why we’re preparing to take the strongest possible steps to protect you and your booking.
So we’ll be joining the Travel Trust Association (TTA) – a move that will place your money in one of the most secure financial protection schemes in the UK travel industry.
Why TTA Membership Will Matter
The Travel Trust Association (TTA) exists to protect customers from financial loss. When we join, every penny you pay to Tengo Sports Travel will be held in a trust account, completely separate from our business funds.
That money can only be used for your booking – not for running our business, paying suppliers, or anything else.
Once we’re fully registered, you’ll also be protected under the Stand Alone Safe Seat Plan (SASSP). This offers a financial guarantee to refund your money or repatriate you in the unlikely event that our business were to cease trading.
What This Will Mean for You
- ✅ Total financial protection on every future booking
- ✅ Your money will be ring-fenced until your trip is completed
- ✅ Confidence that you’re booking with a business that values your trust
This level of protection is more than just reassurance – it’s what responsible travel companies should offer. Sadly, many businesses in the travel industry do not.
What Should I look Out for?
- 🔍 Check for official logos on the company’s website – TTA and ABTOT members have to display their accreditation clearly. If they don’t, ask yourself, why?
- 🧾 Look at booking or payment pages for mentions of financial protection schemes.
- ✅ Use the official TTA or ABTOT websites to search for the company in their list of verified members.
- ❓ Ask the company directly for proof of membership – reputable businesses will provide it without hesitation.
- 🚩 Be cautious if there’s no mention of financial protection, or if the company avoids the question – this could indicate a lack of safeguards.
If the company who you are considering giving your money to doesn’t comply with one of the items above, then your money will not be safe.
Don’t Be Caught Out by Unprotected Companies
There are travel companies out there – often offering tempting prices – that aren’t part of any financial protection scheme. They might:
- Take full payment up front and not hold it securely
- Insist on risky bank transfers and not take payments by card
- Offer no refund if something goes wrong
- Have no ATOL protection for flight-inclusive trips
- Not comply with laws including the Package Travel Regulations (PTR)
These companies may seem like a great deal, but without proper protection, you’re taking a big risk. If they disappear – so will your money.
We believe you deserve better – and we’re committed to proving that.
Additional Steps We’ll Continue to Take
While our TTA membership is in progress, we’re already working to uphold the standards you should expect:
1. We will fully comply with laws such as the Package Travel Regulations (PTR)
Once our TTA membership is in place, your holidays will be protected under the Package Travel and Linked Travel Arrangements Regulations 2018, ensuring refunds or alternatives if anything goes wrong.
2. We Plan to Offer ATOL Protection if we offer Flight-Inclusive Trips
3. We Already Use Secure, Trusted Payment Systems
Even before our TTA registration is finalised, your payments are processed safely via PCI-compliant payment gateways, with no sensitive data stored and no risky bank transfers.
Book with Confidence — Soon with Full Protection
We work with elite athletes who don’t take shortcuts and do everything with excellence in mind. That means we want to build our business the right way – with your security in mind from day one. Our upcoming TTA membership is a major step forward in ensuring every customer gets the protection they deserve.
We encourage customers to be cautious of travel companies that don’t offer these protections. When you’re booking a once-in-a-lifetime trip, peace of mind shouldn’t be optional — it should be guaranteed.